Q.9. What is internet? How does it helps in inter-personal communication:?
Or Describe the contribution of Internet and its impact on other communic ternet and its impact on other communication techniques.(2009-10, 11-12)
Or As a manager explain how would you use information technology to would you use information technology for making communication (2015-16)
Or Critically examine the role of IT in making the business communication making the business communication fast and effective.(2006-07, 14-15)
Ans. Internet: Internet is a vast computer network of many different computer in the world. It is a collection of Interconnected network. Hence, it is called ‘Internetwork’ or in short throughout the world. Internet service is provided in India by many companies including BSNL, Essar, Bharti and MTNL. They are Know as Interne Service Prviders (ISP)
ervice is provided in India by many companies including BSNL, Essar, Com
Communication through Internet: An individual can have access to the Internet via an Internet Service Provider (ISP) as shown in figure. If he has a telephone connection, he needs a computer and a modem to connect to ISP’s server. Telecom providers and cable companies are increasingly providing digital services and open all the time connections which give increased speed and convenience of access.
Role and Contribution of Internet in Communication
With the use of Internet, it is possible to transmit and receive information containing images, graphics, sound and videos. ISP industry can offer services as:
1. Linking consumers and businesses via Internet.
2. Monitoring/maintaining customer’s websites.
3. Network management/systems integration.
4. Backbone access services for other ISP’s.
5. Managing online purchase and payment systems.
The Internet is designed to be indefinitely extendible and the reliability of Internet primarily depends on the quality of the service providers equipments. Internet helps in doing fast business trying out new ideas, gathering opinions, allowing the business to appear alongside other established businesses, improving the standards of customer service/support resource.
Impact of Communication Technology
Technology has been the eye of the storm called human progress. Human beings have moved ahead with changing situations with various types of technological inventions which has made life easier over me years. The main aim of technology is to reduce human effort and increase efficiency with the help of scientists. Today, the world has reached a level where communication is a cake walk for people of all
Role of IT
Information technology or IT mainly moves with computer application. The common work ronment today is totally dependent on computers.
All our work related applications are now completely automated. IT professionals are per involved in essential management of sensitive data, exclusive computer networking and syste engineering.
Applications: The advancement of the IT sector has resulted in automated applications like:
1. Administration of entire systems.
2. Production and manipulation of sensitive information.
3. Cultural development and communication,
4. Streamlining the business process and timely upgrades.
Advantages: IT sector has provided various advantages also:
1. True globalisation has come about only via this automated system.
2. Computerised Internet business process has made many business turn to the Internet for increasing productivity, greater profitability, etc.
3. Quick and effective communication is vital to the business anywhere in the world.
4. IT provides a low cost business options to store and maintain information that may be important from a business or service point of view.
5. One of the biggest advantage of IT has been the creation of a whole new field of opportunity for skilled personal leading to new and interesting jobs.
Q.10. As a professional, what are the various e-mail do’s and don’ts you would adhere to when transmitting message through e-mail? (2015-16)
Ans. Do’s of E-mail: When transmitting message through e-mail, the do’s which one should adhere to are:
1. DO: Personalise: No matter whether it’s an internal e-mail to your best friend co-worker or a message full of important information to a client, you should always get in the habit of addressing them by first name, or ‘Mr./Mrs. So-and-so. A good rule of thumb, address this person as you would address them in conversation.
2. DO: Adapt: By this I mean to know whom your e-mail recipient is. Study past e-mails this person has sent, recognise their tone or writing style and adapt to that. If they are short and straight to the point, it may mean they are extremely busy, so try and be concise in your response e-mails.
3. DO: Always Check before Clicking Send: This could be the ultimate must ‘do’ when emailing. One of the worst feelings is clicking send and realising you missed something, didn’t attach a document, or misspelled something (we’re all guilty of this). Rule of thumb is not to include the e-mail address in the send line until you’ve proved.
4. DO: Keep Messages Short: There’s no point in dragging an e-mail with fluff, get straight to the point. Reading a novel of an e-mail is not time effective for both sender and receiver. And to that, I will keep this point short… as to prove a point.
5. DO: Keep your Inbox Clean: I know you are out there, the person with triple digit (or worse) numbers of unopened e-mails in your inbox. When I think of a scary movie being set around a work environment, seeing hundreds of unopened e-mails would make me sink into the couch and cover my eves with a blanket. Clean your inbox, break up folders for different clients and solve any confusion you may have from seeing big numbers next to your inbox button.
6.DO: Check your E-mail on your Time: Meaning don’t get caught checking your e-mail every few minutes. One of the biggest momentum killers is getting in the habit of checking your e-mail frequently, pausing what you may be doing, thus making you reset your focus.
At revenue river marketing, we aim to check our e-mail 3-4 times a day (unless of course it is time sensitive), which truly helps us stay engaged with content creation and client deliverables.
7. DO: Remember Some Things are Safer Kept Private: ‘Oh, you just got back from your buddies bachelor party in Las Vegas? Oh, you want to e-mail me those pictures that should never surface more than once in your life?’ Probably NOT a good idea, especially through company e-mail
This isn’t a new found rule either; it’s been a well-known rule for a while. Not to condone the act, but this is why we have personal e-mails, people.
8. DO: Use Skype (or Other Chat App) for the Excess Conversations: A very common instant messaging tool that every company should use in the office is skype. Nokt to beat a dead horse, because i am sure most companies use some form of instant messaging for in-office conversation, but the idea of keeping your work e-mail separate from a more laid back conversation is a game changer.
Don’t get me wrong, the reason to use an instant messaging man and sometimes that means having a non-work related conversation. This also helps cut down your inbox clutter byk sending what you could say over messaging in an e-mail…..it’s a win-win scenario if you ask me. (PS-You can use emotions in Skype and I won’t be mad! Honest!)
Dont’s of -Email
The DON’Ts of Email are:
1. DON’T: Abbrv8… I Mean, Abbreviate: You had to know this ren’t ranking these ‘do’s’ and ‘don’ts, this one is very near the top of the list. Remember, you are e-mailing in a professional setting, so terms like thx’ and ‘lol’or’cu @ wrk 18r’ should never cross your mind when e-mailing at work (just typing that last one makes me cringe).
2. DON’T: !!!!!!!!!: Ah yes, another one that gives me chills every time I see the exclamation points, Because I am a visual person, I see the overuse of exclamation points, or the dreaded ‘Caps lock e-mail’ as yelling, as most people might. The exclamation point can give false expectation or raised hope when use d in the wrong context. There is a right time for and exclamation, but before you think about holding your fingers down on the shift’ ‘1’ keys, think abkout he context in which your e-mail may be received.
3. DON’T: 🙂 or: (: This may just be me, but does anyone else get a little cringe when you see a smiley/sad face emotion? In a professional setting, much like abbreviating, it gives off the vibe of being too lax or laid back. Keep it professional, leave out the emotions.
4. DON’T: Send the One Word ‘Okay’ or ‘Thanks’ Response: Not to counter the point above, but keeping messages short is ideal, sending the dreaded, non-descriptive one word e-mail is not so ideal. Sending content for edits or e-mails that require a detailed answer can’t be answered with a simple okay, give the sender the courtesy of the answer or closure they need, as to not drag on the e-mail chain with answers that don’t clarify what is being asked.
5. DON’T: Use the Reply all Button at Will: There comes a time in every marketer’s life, where they realise that the ‘Reply all’ button isn’t always necessary. This continues the discussion of the unnecessary email chain. If there are multiple people on an e-mail chain, yet you need to reply to just one or two, don’t be afraid to do so…in fact, do so!.
6. DON .mail if You’re Burnt Out: It’s 11:30a.m., almost lunch time, you can hear your stomach yelling your name for food. Or better yet, you just surfaced from your computer screen after writing several blog posts for all of your clients; your eyes are glazed over. But you want to send a work e-mail that requires serious thought and inquiry…STOP!
Take a deep breathe, stand up, take a lap or grab some water. There are so many instances where an important e-mail should wait based on your patience, stress level, etc. It may sound funny, but you should know when you are sane enough to send clear and thought out e-mail of significance.
7. DON’T Mobile E-mail Signatures: I’ve seen this one too many times, and I just can’t find any humor or use for the ‘Sent from my iPhone, please excuse any typos’ or ‘Sent with my thumbs e-mail signature Especially when connecting in a business setting, it gives a sense of cheapening the Importance of some e-mails the may come through. Be consistent, set your mobile e-mail signature to the same business signature you use when at your computer.