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MBA 1ST Year Productivity and Quality Very Short Sample Model Paper

MBA 1ST Year Productivity and Quality Very Short Sample Model Paper: – In this Post you will find MBA 1 year related to important questions related to the answer such as the Operation Concept Answer and many other important questions. Very Short Questions are answered in section A


Section A

Very Short Answer Questions

Q.1. What do you mean by quality?

Ans. The quality is the trait, standard, specification and characteristics which distinguishes product from another

Q.2. What is control?

Ans. Control refers to the comparison of the actual results with the pre-determined standards specifications.

Q.3. Define the term quality control. 

Ans. According to the Bethel, Atwater and Stickman, ‘Quality control refers to the system control of those variables encountered in a manufacturing process which affect the excellence of end product. Such variables result from the application of materials, men, machines and manufacturing conditions.’

Q.4. Mention the four objectives of quality control. 

Ans. The four objectives of quality control are:

1. To check the quality, 

2. Remedial steps, 

3. To suggest suitable improvements,

4. To reduce the wastage. 

Q.5. Write down any three advantages of quality control system. 

Ans. Three advantages of quality control system are as follows:

1. Reduction in costs, 

2. Maximum utilisation of resources,

3. Increase in sales. 

Q.6. What do you understand by total quality management?

Ans. Managing the entire organisation so that it manages and controls all dimensions of products and services that are important to the customer is called total quality management.

0.7. Give any two points of caution in Total Quality Management (TQM). 

Ans. Two points of caution in total quality management are as follows: 

1. Total quality management should be focused on the customer. Complete satisfaction of the customer is the aim. Other factors should not confuse or dilute their aim. 

2. Total quality management is an ongoing activity because the requirement preference of the customer may change.

MBA 1ST Year Productivity and Quality Very Short Sample Model Paper

Q.8. What are the psychological factors of quality assurance? 

Ans. The psychological factors of quality assurance are:

1. Monotony and boredom, 

2. Frustration,

3. Absence of incentive. 

Q.9. Define Deming’s principles of total quality management. 

Ans. Deming’s quality management is a core concept on implementing total quality managemcy and consists of a set of management laset or management practices to help companies increase their quality and productivity. Such a concept can be put into place by any organisation to more effectively implement total quanly management. 

Q.10. What do you mean by PDCA cycle?

Ans. PDCA (plan-do-check-act or plan-do-check-adjust) is an iterative four step method used in business for the control and continual improvement of processes and the products. 

Q.11. What is meant by Kaizen?

Ans. Kaizen is a Japanese word used for ‘Improvement. It refers to activities that continuously improve all functions and involve all employees of the organisation. It is a daily process, the purpose of which goes beyond simple productivity improvement. 

Q.12. Write a note on ‘Quality circles’.

Ans. A quality circle is volunteer group composed of members who meet to talk about workplace and service improvements and make presentations to their management with their ideas! These ideas are related especially to the quality of output or services in order to improve the performance of the organisation/department and motivate and enrich the work of employees. This group carries on continuously as a part of organisation-wide control activities, self and mutual developments, and control and improvement within the workplace. 

Q.13. What are 7 QC tools?

Ans. 7 QC tools is a designation given to a fixed set of graphical techniques identified as being most helpful in troubleshooting issues related to the quality. They are suitable for people with little formal training in statistics and can be used to solve the vast majority of quality related issues. 

Q.14. What is six sigma?

Ans. A statistical term to describe the quality goal of no more than four defects out of every million units are called six sigma. It also refers to a quality improvement philosophy and program. 

MBA 1ST Year Productivity and Quality Very Short Sample Model Paper

Q.15. What is meant by DPMO?

Ans. DPMO stands for Defects Per Million Opportunities and is a metric used to describe the variability of a process. 

Q.16. What is DMAIC?

Ans. An acronym for the define, measure, analyse, improve and control improvement methodology followed by companies engaging in six sigma programs. 

Q.17. Discuss about ‘SPC’.

Ans. SPC stands for Statistical Process Control. It is concerned with monitoring quality while the product or service is being produced. Typical objectives of process control plans are to provide timely information on whether currently produced items are meeting design specifications and to detect Shifts in the process which signal that future products may not meet specifications.

SPC involves testing a random sample of output from a process to determine, whether the process is producing items within a preselected range.

Q.18. What is total productive maintenance?

Ans. Total Productive Maintenance (TPM) seeks to maximise the effortiveness of equipments throughtout its lifetime. It strives to maintain optimal equipment conditions unexpected breakdowns, speed losses and quality defects arising from process activities.

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