MBA 1st Year Semester Oral Communication Very Short Question Answers Study Notes: Study Material Sample papers Chapter – wise syllabus unit wise notes 3 mock papers for self assessment Solved practice papers.
VERY SHORT ANSWER QUESTIONS
MBA 1st Year Semester Oral Communication Very Short Question Answers Study Notes | Index
MBA 1st Year Oral Communication Very Short Question Answers Study Notes Page.1
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Q.1. What is lateral or horizontal communication?
Ans. Lateral communication refers to the flow of information and ideas between persons and departments at the same level of authority (peers). It is communication among individuals and groups of equal rank or status. The main purpose of horizontal communication is to ensure mutual cooperation and coordination between peers and inter-dependent work units. It occurs through both spoken and written words.
Q.2. What are the two advantages and limitations of crosswise or diagonal communication?
Ans. Advantages: These are as follows:
1. Boosting morale.
2. Speedy action.
Limitations: These are as follows:
1. Violation of unity of command. 2. Anarchy.
Q.3. What is upward communication?
Ans. Upward or upstream communication means the flow of information and ideas from a lower level of authority (subordinate) to a higher level (superiors). Upward communication can be in the form of both written and oral messages which contains suggestions, grievances, complaints, appeals, etc.
Q.4. What is efficient planning?
Ans. Accurate and up-to-date information concerning the external environment and internal conditions is necessary for tasking right decisions at the right time. The quality of managerial decisions and plans depend largely on the quality of information and its effective transmission. Such information becomes available to managers through a proper system of reporting and consultations.
Q.5. What do you mean by corporate image?
Ans. Communication is indispensable for every organization to develop and maintain a reputation or goodwill in society. A business concern can keep itself in close touch with its customers, investors, dealers, suppliers and other sections of society through various forms of communication.
Q.6. What is oral communication?
Ans. Oral communication exchanges message with the help of spoken words. In oral communication, the two parties communicate, i.e. the sender and receiver. They exchange their ideas by speech, mobile, telephone or by face-to-face communication.
Q.7. What is effective communication?
Ans. Effective and timely communication of values, competition, technology knows how government regulation and other important information relating to the business environment is very much necessary for the very existence and success of the business. It is the lifeblood of management, help in planning, effective decision-making, basis of direction and control, basis of coordination and in functions like motivation and leadership, etc.
Q.8. Discuss the four guidelines for effective communication.
Ans. The four guidelines for effective communication are:
1. Clarity, 2. Conciseness,
3. Consideration, 4. Attentiveness.
Q.9. What do you mean by appreciative listening?
Ans. In appreciative listening, the listener shows by words or body language that he likes some part of a speech and agrees with the speaker. Listener’s appreciation and applause improves the confidence of the speaker and boosts his morale.
Q.10. Define the term-empathic listening.
Ans. When the listener puts himself in the position of the speaker, it is called empathic listening A tactful manager allows the speaker to give vent to his pent up emotions and shows his feeling. Such listening develops healthy human relations.
Q.11. Who is audience?
Ans… In the communication process, the person who receives a message is known as the audience.
Q.12. Give any four guidelines for effective listening.
Ans. The four guidelines for effective listening are:
1. Stop talking as it is impossible to talk and listen at the same time.
2. Be fully attentive.
3. Create a positive listening environment.
4. React to the message, not to the person.
Q.13. Write down the four barriers of effective listening.
Ans. The four barriers of effective listening are:
1. Hearing problem.
2. Overload of message.
3. Rapid thoughts.
4. Wrong perceptions and negative emotions.
Q.14. Give any four importances of effective listening.
Ans. The four importances of effective listening are as follows:
1. Increases efficiency.
2. Helpful in decision-making.
3. Helpful in finding the real meaning of the message.
4. Provides necessary information.
Q.15. Write down the four advantages of effective listening.
Ans. The four advantages of effective listening are:
1. To obtain information.
2. To solve problems.
3. To share experiences.
4. To persuade or dissuade.
Q.16. Discuss the two problems of effective listening.
Ans. The two problems of effective listening are:
- people sometimes listen for words rather than ideas and may even attempt to memorise the specific sequences of words used by the speaker.
- People may reduce their listening capacity by taking detailed notes. A better approach listen carefully and then write down only the leading ideas.
17. Discuss any two guidelines for effective participation in a group discussion.
Ans. The two guidelines for effective participation are:
1. Develop and sharpen your speaking and interpersonal skills. Clear thinking good expression and other verbal and non-verbal skills are important for a group discussion.
2. Learn how to analyse the subject, argue your case while adhering to the time limit.