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MBA Ist Semester Directing And Controlling Long Questions Answers Notes

This comparison is less complicated if the measurement units for the standards set and the performance measurement are the same and quantified. The comparison becomes more difficult when these require subjective evaluations.

Ralph C. Davis identifies four phases in the Comparison:

(a) Receiving the raw data.

(b) Accumulation, classification, and recording of this information.

(c) Periodic evaluation of completed action to date.

(d) Reporting the status of accomplishment to higher line authority.

At the third phase, deviations, if any, are noted between standards and performance. If clear cut deviations are there, then management must study the:

(a) Causes for deviation.

(b) Effect of deviation,

(c) Size of deviation,

(d) Positive or negative deviation.

4.  correcting Deviations

The final element in the process is the taking of corrective actions. Measuring and comparing Performance, detecting shortcomings, failures or deviations from plans Will be of no avail if it does point to the needed corrective action.

Thus, controlling, to be effective, should involve not only the detection of lapses involve not only the detection of lapses but also probe into the failure spots, fixation of responsibility for the failures at the right quarters

MBA Ist Semester Directing And Controlling Long Questions Answers Notes
MBA Ist Semester Directing And Controlling Long Questions Answers Notes

failures at the right quarters, the recommendation of the best possible steps to correct them. These corrective actions must be applied

nose corrective actions must be applied when the work is in progress. The primary objective should be the avoidance of such failures in the future.

The required corrective action can be determined from the qualified data as per the standards tad out and the performance evaluation already is done. This step should be taken losses may be cumulative and remedial action will be all the more difficult to take.

Q.4. ‘Control is a fundamental function that ensures work accomplishment according to plans’. Analyze this statement and outline the various steps involved in the control process.

Or Describe quality control. Give its objectives and benefits also.

Ans. Control is a Fundamental Function: Control implies measurement of accomplishment against the standards and correction of deviation if any to ensure achievement. It ensures that everything occurs in conformities with the standards. It is the measurement and correction of Control performance activities of subordinates in order to make sure that the measures current enterprise objectives and plans desired to obtain them are being I performance on a continuous accomplished. So, control is a fundamental function that ensures basis and ensures that the work accomplishment according to plans.

Quality Control: Quality control can be described as a predetermined goal. overall function designed to ensure that manufactured products meet meaningful specification. It involves the recognition and stem removal of identifiable causes or defects and variations from the set standards of quality. More comprehensively, quality control may be defined as an effective system for integrating the quality development, quality maintenance and quality improvement effects of the animation so as to enable production and services at the most economical various groups in an organisation so as to enable production and services at the most economical levels which allow for full customer satisfaction. ‘It includes all the activities performed to satisfy the quality objectives of the enterprise.’

Quality control means the recognition and removal of the identifiable cause variations from the pre-set standards. Quality control may be defined as the industrial management techniques or group of uniform acceptable quality are manufactured! by means of which products of uniform acceptable quality are manufactured.’

Objectives and Benefits of Quality Control: An effective quality control programmer provides the following benefits to a business concern:

1. As a result costs of material and labor are minimized

2. Uniformity and reliability of products help in increasing

3. Better quality can be achieved.

4. Inspection costs and customers complaints are minimized. 5. Scrap, rework and other losses are reduced.

6. Quality consciousness and operating efficiency are increased.

7. From a national point of view, manpower and other resources are conserved.

Steps in Quality Control: The process of quality control consists of the following steps:

1. The design of the production system which would be compliable to the achievement of the specified quality.

2. Control action to ensure that established quality standards are met. .

3. Determination of quality standards specification of desired quality level in terms of weight-specific dimension, strength, chemical composition, etc.

4. Inspection of produced products to see if the overall quality of lots satisfies the specification. Steps in Control Process: Refer to Section-C, Q.3.

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